Industry playbook
Hospitals & Clinics
Better patient experience. Less admin burden.
Appointment booking, reminders, lab result delivery, NHIF/insurance pre-auth and follow-up care — across the channels your patients already use.
Sound familiar?
Pain points we hear from hospitals & clinics
Front desk overwhelmed with appointment calls
Lab results delivered by hand
NHIF / insurance pre-auth done manually
No-shows hurting your revenue
What we automate
More than just WhatsApp
We meet your customers and team on every channel they already use.
Appointment AI
Books, reschedules and confirms appointments across WhatsApp, web and voice — synced to your EMR.
Secure result delivery
Patients receive results via WhatsApp / email with PIN-protected PDFs.
Insurance pre-auth bot
Auto-submits pre-auth to SHA / NHIF / Jubilee / AAR and tracks status.
Follow-up care agent
Sends medication reminders, post-op check-ins and re-books reviews.
Sample workflow
What it looks like in practice
Patient inquiry → booked + paid
- 1
WhatsApp 'book' to clinic number
- 2
AI matches doctor + slot
- 3
Insurance check
- 4
M-Pesa STK if cash
- 5
Confirmation + reminders
Integrations
Plugs into your existing stack
Real impact
Outcomes our clients see
Honest, qualitative — no invented numbers.
Recommended services
What we'd build for you
FAQ
Questions we hear a lot
Is this HIPAA / DPA compliant?
Yes — built for Kenya's Data Protection Act with encryption, audit logs and role-based access.
Ready to automate your hospitals & clinics?
Free 30-minute discovery call. We map your top 3 automation wins.
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